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HP 3y 6h 24x7 CTR ProLiant DL360 HW Proliant Server DL360,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PI DATE : DECEMBER 2005 SUPPORT TYPE : Hardware Support DURATION : 3 Years COMAPTIBILITY: ProLiant DL360 RESPONSE TIME: 6 hours * Service is available round-the-clock (24 x 7), including all holidays * Onsite HW support cannot be resolved remotely, an hp-certified customer engineer is sent to site to return covered HW to operational condition repairing or replacing components or entire units as necessary * Coverage includes all required parts and materials * HP will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including HP holidays * Only available in capital cities, within 80km of GPO

HP 3Y 6H CTR MSA2000 ARRAY HWSUPP MSA2000 DUAL CONTROLLER, 3YR HW SUPP. 6HR REPAIR TIME COMMITMENT, 24X7 INC HP HOL. NO COMM ITTED REPAIR TIME FIRST 30 D/UNTIL ASSMT PERFORME This is not a stocked item, general lead time is 3 Days PI DATE : Jun 2008 SERVICE LEVEL : 3 yr onsite repair within 6 hours of call - 24x7 SERVICE TYPE: Call-to-Repair , Onsite COVERAGE WINDOW : 24 x 7, including HP holidays RESPONSE TIME : 6 Hours Repair Time Commitment, No Committed Repair time First 30 D/Until Assmt Performed WARRANTY DURATION: 3 years PRODUCT COVERED : HP MSA2000 Dual Controller SERVICE DESCRIPTION : 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered hardware to operating condition within 6hrs of the initial service request, Service is available 24hrs a day, Monday through Sunday, including holidays * Only available in capital cities, within 80km of GPO

HP 1Y PW CTR DL580G3 HW SUPP PROLIANT DL580 G3,1 Y POST WARRANTY HW SUPP. 6HR REPAIR TIME COMMIT, 24X7 INC HP HOL. NO COMMITTED REPAIR TIME 1ST 30 D/UNTIL ASSESSMENT PERFORMED This is not a stocked item, general lead time is 3 Days PI DATE: JULY 2008 SERVICE: 1 Year Post Warranty 6hr Call To Repair 24x7 Onsite SUPPORT TYPE : Onsite - HW COVERAGE WINDOW: 24 x 7 (24 hrs & 7 days) RESPONSE TIME : 6-hr DURATION : 1 Year SUITS : HP ProLiant DL580 G3 SERVICE DESCRIPTION:- * Will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Mon-Sun including HP holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: * This service was created for users where their warranty or care pack has expired * Provides 1 Year support for selected products at an affordable price * These can be purchased at any time without any audit being required * If the care pack is purchased before the ori

HP 3y 6h 24x7 CTR ProLiant DL38x HW Proliant Server DL38x,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL: 3 yr onsite repair within 6 hours of call - 24x7 SERVICE TYPE: Call-to-Repair REPAIR TIME : 6 Hours DURATION: 3 Years DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays DESCRIPTION :This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) COMPATIBILITY : ProLiant DL380

HP 3y 6h 24x7 CTR c7000 Enclosure BladeSystem c7000 Enclosure,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: NOVEMBER 2006 SERVICE LEVEL : 3 Years 6hr 24x7 CTR C7000 Enclosure PRODUCTS COVERED: BladeSystem C7000 Enclosure SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No repair time first 30 d/ until assmt performed DURATION : 3 Years -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, including holida * only available in capital cities, within 80km of GPO

HP 1YPW 6H24X7CTR PROLIANTDL380G3 ProLiant DL380 G3,1 y post wrrnty HW supp 6h repair time commit,24x7 incl HP hol.No committed repair time 1st 30 d/until assmt perf This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE: FEBRUARY 2007 SERVICE LEVEL : 1Y PW 6hr Call To Repair 24x7 SERVICE TYPE: Call To Repair DELIVERY WINDOW : 24 x 7 ( 24 hrs x 7 days) including HP holidays REPAIR TIME : 6hr repair time commitment, No committed repair time first 30 d/ until assmt performed PRODUCTS COVERED: HP ProLiant DL380 G3 -- 6hrCTR - 6 Hour Call-to-Repair * will use commercially reasonable efforts to return the covered HW to operating condition within 6hrs of the initial service request * Service is available 24hrs a day, Monday through Sunday, inc holidays * Only available in capital cities, within 80km of GPO POST WARRANTY: This service was created for users where their warranty or care pack has expired * It provides 1 year supp for selected

HP 3y 6h 24x7 CTR ProLiant ML370 HW Proliant Server ML370,3 yrs HW support.6hr repair time commitment, 24x7 incl HP hol. No committed repair time first 30 d/until assmt performed This is not a stocked item, general lead time is 3 Days PROTECTION AGAINST DOWNTIME THROUGH FASTER RESPONSE TIME PI DATE : FEBRUARY 2004 SERVICE LEVEL : 3 Years 6H CTR HW Proliant ML370 SERVICE TYPE: Call-to-Repair DELIVERY WINDOW : 24 x 7 ( 24 hours coverage x 7 days) including public holidays REPAIR TIME : 6 Hours DURATION : 3 Years DESCRIPTION : This package includes on-site hardware support with a 6-hour committed repair time (Call-to-Repair) with a 24x7 delivery window including public holidays COMPATIBILITY : ProLiant ML370 Family